Bridgeport family forced to wait a month for Sears to fix broken air conditioner

A family in Bridgeport says they're central air has broken and will not be able to be fixed until August 15. The family says they

Joan Vitucci says they have to wait almost a month for Sears to come fix their central air.

Joan Vitucci says they have to wait almost a month for Sears to come fix their central air. (7/20/13)

BRIDGEPORT - A family in Bridgeport says their central air conditioning unit has broken and will not be able to be fixed until August 15.

The family says they are outraged by the poor customer service they are receiving, and 82-year-old Joan Vitucci says the days have become hot and unbearable.

Vitucci says the central air unit went out on Wednesday night and when she called Sears, her warranty provider, she was told she would have to wait in line to get the air conditioner fixed.

Her son-in-law, Jose, says he checked the unit and thinks it is out of freon, but the service agreement prohibits anyone other than a Sears technician from performing any maintenance.

The family says they're doing their best to keep cool while they wait for Sears to come, but Vitucci says the company is not living up to its reputation.

Sears says the family will have to wait until August 15 unless someone scheduled before them decides to cancel.

advertisement | advertise on News 12

Trending Video

Surveillance video from a nearby store captured Terryanne 1 Video captures woman being hit by truck in Stamford
The collision happened on the 2000 block of 2 Bridgeport man struck by 2 cars
3 Connecticut Sportscast 12/5
This week's Hometown Hero is a Darien woman 4 Hometown Hero: Lisa Koorbusch
Police say they arrested 56-year-old Evaristo Castro during 5 Police find gun, drugs, cash after traffic stop in Stratford

advertisement | advertise on News 12

Features

Focus on Connecticut Focus on Connecticut

Features local, state and federal officials discussing the issues around southwestern Connecticut.

Celebrates African-American culture in southwestern Connecticut. Our Lives

Celebrates African-American culture in southwestern Connecticut.

Each week News 12 Connecticut introduces you to Hometown Hero

News 12 highlights people who give to the community.

We spotlight a local team each week. Connecticut Team of the Week

Each week News 12 Connecticut highlights a team from a local school.

Sorry to interrupt...

Your first 5 are free

Access to News12 is free for Optimum, Comcast®, Time Warner® and Service Electric℠ video customers.

Please enjoy 5 complimentary views to articles, photos, and videos during the next 30 days.

LOGIN SUBSCRIBE