Cablevision to offer service credits

Cablevision, the parent company of News 12 Connecticut, says they will offer credits to customers that were withut service due to Hurricane Sandy. The company

BETHPAGE, NY - Cablevision, the parent company of News 12 Connecticut, says they will offer credits to customers that were withut service due to Hurricane Sandy. The company released the following statement:

In light of the devastating effects of Hurricane Sandy on our customers, Cablevision Systems Corporation today announced the following credit policy for Optimum customers whose service has been disrupted as a result of the hurricane.

Optimum customers can receive credit for any full or partial day during which they were unable to access Optimum services, even if the disruption was caused by a loss of electrical power. The company is asking customers to call after their Optimum service is restored, so it can calculate and apply the full credit to which a customer is entitled.

"Many of our customers have been severely impacted by Hurricane Sandy, and we want them to know that credits are available for the period of time that they have not had Optimum service, including when electrical power was not available," said Kristin Dolan, Cablevision's senior executive vice president of product management and marketing. "In addition, customers will not be responsible for any damage to Cablevision equipment caused by the storm, and will be able to exchange damaged equipment at no cost."

Customers who have experienced a loss of service should contact Cablevision within 30 days of service being restored and request a credit for their regular monthly charges during the period when Optimum TV, phone or Internet products were unavailable, including periods when there was no electricity to the home or business where the services are received.

Additionally, customers who have damaged Cablevision equipment - set-top boxes or cable modems - should inform the company of the damage and we will exchange the equipment without penalty.

Customers can request outage credits or facilitate an exchange of their equipment by calling their local Cablevision service number or e-mailing the company through the contact pages at Optimum.net or Cablevision.com.

advertisement | advertise on News 12

Trending Video

VIDEO: Bridgeport landlord sentencing 1 VIDEO: Bridgeport landlord sentencing
The Regal Stratford Stadium 14 has closed its 2 Stratford movie theater closes
Firefighters were called to the scene on Vine 3 VIDEO: Bridgeport fire
News 12's Elisa DiStefano and Newsday's Anne Bratskeir 4 Festive Friday: Subscription Boxes
Police advise customers to watch belongings while shopping 5 Police advise customers to watch belongings while shopping

advertisement | advertise on News 12

Features

Focus on Connecticut Focus on Connecticut

Features local, state and federal officials discussing the issues around southwestern Connecticut.

Celebrates African-American culture in southwestern Connecticut. Our Lives

Celebrates African-American culture in southwestern Connecticut.

Each week News 12 Connecticut introduces you to Hometown Hero

News 12 highlights people who give to the community.

We spotlight a local team each week. Connecticut Team of the Week

Each week News 12 Connecticut highlights a team from a local school.

Sorry to interrupt...

Your first 5 are free

Access to News12 is free for Optimum, Comcast®, Time Warner® and Service Electric℠ video customers.

Please enjoy 5 complimentary views to articles, photos, and videos during the next 30 days.

LOGIN SUBSCRIBE