Commuter Action Group website lets commuters voice Metro-North complaints, connect with lawmakers
FAIRFIELD - Metro-North commuters say they're feeling hopeful about the possibility of better service following the launch of a new website that will connect them to state lawmakers.
The site, called Commuter Action Group, provides a space for customers to comment on their feelings about the rail service.
Jim Cameron, creator of the website, served as chairman of the Connecticut Rail Commuter Council. Cameron says he remains an advocate for commuters hoping for change. Cameron says that because the rail line doesn't have competition, it can ignore commuter comments.
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Commuters say they love the convenience of using Metro-North, but not the lack of communication. The site allows these people to voice their complaints and notify lawmakers in their area.