DMV announces changes to improve customer service

The state Department of Motor Vehicles says major changes are coming to improve customer service. The DMV has been plagued with issues partly because of

Officials say the changes will include consolidating all customer phone lines into a single, streamlined service.

Officials say the changes will include consolidating all customer phone lines into a single, streamlined service. (5/3/16)

HARTFORD - The state Department of Motor Vehicles says major changes are coming to improve customer service.

The DMV has been plagued with issues partly because of a computer system upgrade launched last summer.

Officials say the changes will include consolidating all customer phone lines into a single, streamlined service and improving training for some employees.

The commissioner says they also created a management team to oversee agency projects, such as the online registration system. 

advertisement | advertise on News 12

Trending Video

Bridgeport police say a woman is in critical 1 Police: Woman shot in the head in Bridgeport
Soto's family describes the 31-year-old as funny, helpful, 2 Family mourns death of Stamford man killed in crash
3 Connecticut Sportscast, Jan. 18
Stamford police say they arrested a woman Tuesday 4 Police: Woman arrested, charged with animal cruelty
Police say the suspect went into the Union 5 Photos released of Danbury bank robbery suspect

advertisement | advertise on News 12

More News

Officials urged people to postpone their trips to DMV urges customers to not visit for 2nd straight day

The Department of Motor Vehicles warned people Wednesday about delays due to problems with its

The Connecticut Department of Motor Vehicles experienced intermittent Computer outages plague Department of Motor Vehicles

The Connecticut Department of Motor Vehicles asked residents to avoid coming into branches Tuesday due

Published reports say the Department of Motor Vehicle Reports: DMV to break contract for system upgrades

Department of Motor Vehicle officials reportedly say they will not continue their computer system upgrade

The DMV was plagued with massive backlogs, computer Interim commissioner: DMV fix coming

The interim commissioner of the Department of Motor Vehicles testified Friday that the private vendor

Sorry to interrupt...

Your first 5 are free

Access to News12 is free for Optimum, Comcast®, Time Warner® and Service Electric℠ video customers.

Please enjoy 5 complimentary views to articles, photos, and videos during the next 30 days.

LOGIN SUBSCRIBE