Lawmakers approve $2 million upgrade to CT DMV phone system

New plans are in place to modernize the DMV customer contact center. Yesterday, state lawmakers approved about $2 million to upgrade the DMV phone system.

(Credit: News 12)

NORWALK - New plans are in place to modernize the DMV customer contact center.

Yesterday, state lawmakers approved about $2 million to upgrade the DMV phone system.

The improvements will allow customers to perform registration renewals over the phone and schedule a time to speak with a DMV representative.

Last year, more than two million state residents called the DMV customer center.

The upgrade is expected to be completed this time next year.

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