Regulators order CL&P to improve customer service

(AP) - State regulators have directed Connecticut Light & Power Company to improve its customer service.The state Department of Public Utility Control also ordered the

NORWALK - (AP) - State regulators have directed Connecticut Light & Power Company to improve its customer service.The state Department of Public Utility Control also ordered the utility to check electric meters within 10 days of receiving a complaint.The order follows a six-month investigation into complaints filed last summer. The DPUC says CL&P failed to provide service that its customers deserve or should have expected.CL&P spokesman Mitch Gross says the company had lost its customer-service focus in the past, it has admitted its shortcomings and has implemented remedial actions.The DPUC says the company, which already has taken steps to improve customer service, needs to monitor and continue to improve its response to complaints.

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