What's Ailing You: Pill count errors

A Milford woman says she doesn't understand why her mother keeps receiving the wrong number of pills from a mail-order pharmacy.

A Milford woman says her mother keeps receiving the wrong number of pills from a mail-order pharmacy.

A Milford woman says her mother keeps receiving the wrong number of pills from a mail-order pharmacy. (1/16/14)

MILFORD - A Milford woman says she doesn't understand why her mother keeps receiving the wrong number of pills from a mail-order pharmacy.

The woman says the pills are generic and paid for through insurance. In one order that was supposed to have 90, she received 81. In another that was supposed to have 180, she received 162. She says she went on Facebook to ask about it and others say the same thing has happened to them.

Pharmacist Domenic Samarco, of Professional Pharmacy in Stamford, says some pharmacies use automated counting machines that may be counting incorrectly, or it could also be human error. He advises patients to count the pills the moment they arrive to make sure they're accurate, as coming up short could be dangerous with certain medications.

News 12 Connecticut wants to know, "What's Ailing You." You ask the medical question and we'll work to find you an expert's answer. Send your questions by way of Facebook or Twitter using the hashtag #WhatsAilingYou.

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