Web site helps Southwestern CT shoppers outsmart the system

While companies are looking to save a buck with automated customer service systems, southwestern Connecticut customers are finding ways to beat the system.A Web site called gethuman.com claims to have the secrets to circumnavigating most company's Interactive Voice Response Systems (IVRS). Many people try to pass the systems by pressing zero until they get a real live person. As a result, companies are reprogramming their automated systems. By following gethuman.com?s tips, customers can cut their navigation time in the busiest season of the year by up to two minutes.Most companies insist on having automated systems because it is much more cost effective to have a computer answer the phone rather than a human.

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