Norwalk unveils new multilingual 911 system
With the touch of a button dispatchers at the Norwalk Police Department can now communicate with people whose first language is not English. The "language line" allows a dispatcher to communicate in 151 different languages. According to Mayor Alex Knopp (D-Norwalk), there will be a three-way conference call between a caller, the police dispatcher and the translation service. The dispatcher will be able to hear an instantaneous translation of the caller's complaint and will be able to send out appropriate emergency response.The language line is now up and running. The program will cost the city of Norwalk about $3,000 a year to operate.