Shoppers in Norwalk head to stores for returns, exchanges

Posted: Updated:

The day after Christmas marks one of the busiest days for returns or exchanges, and it showed at Norwalk's shops throughout the afternoon.

A National Retail Federation study shows that nearly 70% of consumers will shop the week after Christmas.

Nearly half of those people plan to take advantage of post-holiday sales, and around 30% plan to use gift cards.

News 12 is told half of shoppers plan to do their returns within the first month after the holiday.

Experts say almost 2 million returns are expected by Jan. 2, which is a 26% increase from last year.

Experts remind shoppers to check stores' return policies.

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