Metro-North satisfaction down

Metro-North's annual survey shows customer satisfaction is going down. The surveys were completed after a year in which the railroad experienced several incidents. New Haven line customers are the

News 12 Staff

Nov 18, 2014, 6:09 PM

Updated 3,675 days ago

Share:

Metro-North's annual survey shows customer satisfaction is going down.
The surveys were completed after a year in which the railroad experienced several incidents.
New Haven line customers are the least satisfied at 59 percent versus 88 percent in the previous survey.
Metro-North's president said he is confident that the railroad's recent efforts to improve safety and reliability would show up in the next survey.