Consumer Alert: Dealership vs. shop for car repairs

When it's time for car repairs, is it worth the extra money to take your vehicle to the dealership, or is a local repair shop the way to go?

News 12 Staff

Feb 22, 2019, 6:07 PM

Updated 1,890 days ago

Share:

Consumer Alert: Dealership vs. shop for car repairs
When it's time for car repairs, is it worth the extra money to take your vehicle to the dealership, or is a local repair shop the way to go?
Experts say it all depends.
"When we did a survey of 40,000 consumer reports members, we found out that their preference was to go to independent shops over dealers," says Patrick Olsen, automotive director for Consumer Reports.
Olsen adds, "If you got a very tricky problem, the dealer may have better training, better equipment that can get that work done in a better way for you."
If you own a top-selling car, like a Toyota Camry or a Honda Accord, Olsen says a competent mechanic should be fine. The more unique your car, the more likely it's worth the higher price to have the dealer do the repairs.
And of course, always use a dealership for warranty repairs or recalls.
Wherever you decide to go, the key is finding someone you trust. It can be a good idea to go by word of mouth -- talk to your friends, family and neighbors about who they take their car to for repairs.
Another piece of advice: it can pay to haggle. Consumer Reports found only one in five motorists tried to negotiate a lower price -- but most of those who took the time to do it wound up paying less.


More from News 12
2:13
‘Ashes and memories—that’s it.’ Brookfield fire victims get up close look at devastation; donation efforts underway

‘Ashes and memories—that’s it.’ Brookfield fire victims get up close look at devastation; donation efforts underway

2:26
Highs in the 60s and 70s this weekend; Showers tomorrow night

Highs in the 60s and 70s this weekend; Showers tomorrow night

0:32
Video released by CSP shows the moment a Connecticut state trooper is struck by a car on I-95 in Bridgeport

Video released by CSP shows the moment a Connecticut state trooper is struck by a car on I-95 in Bridgeport

1:53
Shop Mother’s Day Gifts – Exclusive Offers Up to 75% OFF!

Shop Mother’s Day Gifts – Exclusive Offers Up to 75% OFF!

0:19
Police: Philadelphia man faces charges for a swatting incident in Norwalk

Police: Philadelphia man faces charges for a swatting incident in Norwalk

1:58
New Haven police preparing for Sunday's pro-Palestinian protest on the Green

New Haven police preparing for Sunday's pro-Palestinian protest on the Green

1:37
Guide: How to dispose of prescription medicines in Connecticut, New Jersey and New York

Guide: How to dispose of prescription medicines in Connecticut, New Jersey and New York

1:27
Hot Wheels Monster Trucks will light up Bridgeport this weekend

Hot Wheels Monster Trucks will light up Bridgeport this weekend

0:49
Beardsley Zoo celebrates Arbor Day

Beardsley Zoo celebrates Arbor Day

0:21
Police: Man arrested for attempting to push officer during UConn protest

Police: Man arrested for attempting to push officer during UConn protest

0:40
Stamford Mayor discusses future goals during State of the City address

Stamford Mayor discusses future goals during State of the City address

0:27
Attorney General Tong urges UnitedHealth Group to take action following cyberattack

Attorney General Tong urges UnitedHealth Group to take action following cyberattack

2:13
Star softball pitcher returns to field following cancer treatment

Star softball pitcher returns to field following cancer treatment

0:33
Two East Hartford barbers rescue toddler from running into traffic

Two East Hartford barbers rescue toddler from running into traffic

Patriots select quarterback Drake Maye with No. 3 pick in NFL draft

Patriots select quarterback Drake Maye with No. 3 pick in NFL draft

0:33
Fairfield police: Bridgeport man arrested for car break-ins, possession of firearm

Fairfield police: Bridgeport man arrested for car break-ins, possession of firearm

2:24
Bridgeport officials plan to help residents without heat, hot water at Success Village

Bridgeport officials plan to help residents without heat, hot water at Success Village

0:22
Gov. Lamont says confirms his picks for the State Board of Education

Gov. Lamont says confirms his picks for the State Board of Education

0:30
Police: New London man arrested for Gold Star Bridge crash in 2023

Police: New London man arrested for Gold Star Bridge crash in 2023

2:20
Republicans propose more money for schools, but cuts to immigrant health care

Republicans propose more money for schools, but cuts to immigrant health care