Elevator outages at a state-run facility in Bridgeport are frustrating patients and local leaders.

Catherine Vail, 60, is an outpatient in the Greater Bridgeport Community Mental Health Center, a nine-story complex on Central Avenue providing mental health and substance abuse services to both inpatients and outpatients.

The facility is overseen by the Connecticut Department of Mental Health and Addiction Services (DMHAS).

"All of the three elevators in the complex were broken on Friday, and I had to wait in the lobby for hours because I can't climb stairs," said Vail. "They finally got one of the elevators fixed so I could get to my room -- but this is a chronic problem. The elevators are constantly breaking down here.”

State Sen. Sujata Gadkar-Wilcox said she wants answers.

"Having elevators out of service in a facility that's serving a vulnerable population is something that we have to address immediately," Gadkar-Wilcox said. "I've been reaching out to state officials who oversee the complex since Friday -- but I have not yet heard back," she said.

The state senator said the facility is “not compliant with the Americans with Disabilities Act."

News 12 contacted DMHAS on Friday for a comment, but the agency has not yet responded.