Sen. Blumenthal calls on the federal government to ensure customers aren’t paying for canceled flights

Blumenthal says he has received dozens of calls from constituents waiting for the money back after their flights were canceled.

News 12 Staff

Dec 30, 2021, 2:54 AM

Updated 870 days ago

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Hundreds of flights were canceled across the country during the holiday weekend as airlines continue to feel the impact of staffing shortages because of COVID-19. 
“Not only are the people traveling getting COVID,” explains Fairfield travel agent Noel Zanvettor. “The staff in the airports as well as on the planes are getting it as well and cannot work.” 
Sen. Richard Blumenthal says he has received dozens of calls from constituents waiting for the money back after their flights were canceled. 
“The airlines are often delaying or declining refunds, and that is a violation of law,” says Blumenthal. 
The senator is calling for the Department of Transportation to take action. 
Zanvettor says people probably will not get their money back unless they purchased travel insurance. 
“Resorts and hotels are not obligated to give refunds,” says Zanvettor. “They’ve held the space. They’re out the money if you don’t show up and you don’t pay for that.” 
If you are hoping to re-book or get your money back, Zanvettor says you may be on hold for anywhere from three to five hours. 
She offers this advice to travelers: save yourself the headache and book with a professional travel agent. 
“I’m the one that will get on the phone with the airline and work it out,” says Zanvettor.  


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