Gov. Lamont: State is clearing backlog of unemployment claims as some have gone weeks without money

Gov. Ned Lamont announced Wednesday that the state is clearing the backlog of unemployment claims, but some workers say they've already been waiting weeks for their money and answers.

News 12 Staff

Apr 15, 2020, 10:08 PM

Updated 1,854 days ago

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Gov. Ned Lamont announced Wednesday that the state is clearing the backlog of unemployment claims, but some workers say they've already been waiting weeks for their money and answers.
Elizabeth Conti, of Norwalk, says she has been trying to reach the Connecticut Department of Labor. She says after a month, her unemployment application was finally approved.
Conti says that now, the state's website won't let her file a claim each week.
"There is a phone number, one phone number that's published on the site. That one hangs up on you," she says.
Lamont announced a software overhaul Wednesday, which was launched last night to cut wait times down to just one week.
"We implemented a technical fix to our computer program which will enable us to bypass the manual processing," said Connecticut Labor Commissioner Kurt Westby.
Connecticut is buried in unemployment claims, with 350,000 in the past month. The state says that the extra $600 a week for unemployment checks that Congress passed will start going out next Friday.
Conti says she keeps getting emails stating she could lose her benefits - the ones she hasn't even received yet.
"I've gotten no money from unemployment," she says.
The state Department of Labor thinks the new software upgrade will fix a lot of these problems, and says it is hiring more people to answer the phones.
Westby says the state will run 60,000 claims on the new automated system tonight.