Jaguar Land Rover to pay $26K for failure to comply with CT’s Lemon Law

Jaguar Land Rover of North America will pay $26,500 for the company’s failure to comply with Connecticut’s Lemon Law, according to state Attorney General William Tong.
Lemon Law, or Connecticut’s Automobile Warranty statute, helps owners of defective vehicles under 2 years old or with fewer than 24,000 miles. It provides a low-cost arbitration process to resolve disputes between vehicle owners and manufacturers.
A Connecticut consumer who purchased a Range Rover Velar S says the vehicle suffered from a coolant pump failure, as well as a faulty infotainment touch screen, which blacked out at times and caused the running lights and rear camera to malfunction. The customer filed a Lemon Law complaint and found he was entitled to a full refund within 30 days. Jaguar Land Rover did not comply until well past the 30 days.
“Jaguar Land Rover sold this consumer a lemon, riddled with multiple failures from the start. Connecticut’s Lemon Law helps vehicle owners resolve disputes over these kinds of defective car purchases with no lawyer needed. This consumer filed a complaint and Jaguar Land Rover was ordered to provide a full refund. Jaguar dragged its feet. When a Lemon Law arbitration award is issued, those deadlines are the law, and we will not hesitate to protect consumers against manufacturers who ignore their obligations,” said Attorney General Tong.
This lawsuit is under the amended Lemon Law statute that states the Department of Consumer Protection is allowed to issue fines of up to $1,000 a day against the manufacturers who fail to comply with the deadline.