MTA suspends Twitter use for service alerts

Officials say the decision is due to Twitter charging for the use of their automated technology by up to $50,000 a month.

News 12 Staff

Apr 28, 2023, 9:39 AM

Updated 352 days ago

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MTA officials have announced that the agency has suspended its Twitter use for service alerts.
Officials say the decision is due to Twitter charging for the use of their automated technology by up to $50,000 a month.
This also comes after the MTA claims their access to Twitter was involuntarily interrupted twice over the last two weeks.
The agency released a statement which said in part, "the MTA does not pay tech platforms to publish service information and has built redundant tools that provide service alerts in real time. Those include the MYMTA and TrainTime apps, the MTA's homepage at MTA.info, email alerts and text messages."
The agency also said that riders can call 511 or use WhatsApp for subway and bus issues.
For now, the MTA account will remain active, allowing customers to send tweets to MTA accounts and receive responses.


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