Norwalk to begin new bus route map on Monday

The city says the new map will cleaner and more energy efficient, as well as quicker - with busses now coming every 15 minutes in the main corridors.

Greg Thompson

Aug 6, 2025, 9:16 PM

Updated 7 hr ago

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The City of Norwalk will begin its new "Transit District Network" on Monday, featuring the start of a brand- new map for the bus routes.
It is a full redrawing of the map, going down from 14 local routes to just seven.
"Our system was a bit clunky, so we kind of broke everything down and just rebuilt it and were able to redraw it in a much simpler manner, and cover more or less the same footprint," said Matt Pentz, CEO of the Norwalk Transit District.
The city says the new map will cleaner and more energy efficient, as well as quicker - with busses now coming every 15 minutes in the main corridors.
"More buses is always good," said Aimee Hinton, who rides the bus every day. "There's a lot of people that travel on the busses, so, yeah, it's going to be a good thing."
Not everything is increasing - the separate WHEELS routes and commuter shuttles will be going away, with those just becoming permanent parts of the bigger routes in the new map.
"It's just simplifying the whole network, and that's what that is - continuity throughout the whole week, Monday through really Sunday," Pentz explained.
Meanwhile instead of just the one, main bus how on Burnell Boulevard, there will now be three main "micro-hubs," allowing people to transfer at either Burnell, the South Norwalk train station or the East Norwalk train station.
"People can expect more connectivity," Pentz Said. "Our new system is designed to get anywhere in the network with only one transfer," adding that the amount of time allowed between transfers will be increasing from 90 minutes to 120, which matches other bus systems in the area.
While some riders did admit to being confused by the changes, a full guide is available online.
The city is also handing out pocket schedules, and plans to have people around to help out on Monday morning.
"We're cautiously optimistic that after a day or two, people will adapt," said Pentz.
"Especially if it's routine, if they're going to work, or going to the same spot, you should get it pretty easy," agreed Richard Wright, a frequent rider of the bus.
While a few places will be losing their bus service, the city says they will still have access to the Wheels 2U rideshare program, and that the city will be adding two new vehicles to help out with that.