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Some PureGym members say the chain’s new glass pod entry doors are causing long waits and, in at least one case, trapping people inside.
The brand took over all formerly BLINK fitness locations in Brooklyn, and with the makeover came the new sliding doors that require being scanned in through a phone to enter the gym.
A TikTok video posted by member Gabby Kalomiris drew more than 500,000 views after she recorded herself stuck inside one of the pods at a PureGym location in Bed-Stuy earlier this month.
Kalomiris said the gym, which operates 24 hours a day, was unstaffed at the time of her ordeal. She had to wait for another member to let her out.
Members at the Bed-Stuy location told News 12 they prefer the traditional doors on the building’s ground floor and wish the upstairs entrance used the same setup.
Kalomiris said the experience left her shaken and raised questions about what would happen in an emergency.
“It was very nerve-wracking and just very claustrophobic,” she said, explaining she was nervous about the pods ever since they were installed. “I kept saying under my breath, this is how I am going to get stuck in here one day. And then I did. God forbid there was a fire or a safety threat in the gym. People should be able to very quickly get out.”
PureGym told News 12 that all locations do have a standard door next to the pods, but members say that is not enough.
"At this point, I don't want to go inside that again ever," Kalomiris said.
"It just feels like I'm going through TSA, and what do I do if my phone is dead?" said gym-goer Isaac.
In a statement to News 12, PureGym said the pods and doors are ADA-compliant, meet all applicable building codes and have formal approval from the Department of Buildings. It said the doors help to prevent people without membership from entering the gym and provide a record of those entering and exiting their locations.
The company says they will also be adding signage to show off the emergency release buttons within the pods, saying this was a direct response to the video posted by Kalomiris.
“In our 16 years of working here, this is the first this has happened, but it should be zero and the sticker should have been there,” said Regional Manager Lucy Chadwick.
She added that customers with disabilities or those that may feel uncomfortable using the pod can ask for access to the emergency doors next to it – but stressed this is not an option intended for every member to use.
She says 24/7 video help kiosks with the ability to trigger emergency response have been added throughout facilities to help members feel safer during hours without staffing.