Report finds that 89% of retailers have taken action to restrict merchandise returns
Blue Yonder's 2024 report found that 89% of retailers have taken action to restrict return windows, increase fees or restrict return eligibility in the last 12 months.
Share:
More Stories
1:35
Office of CT Inspector General releases bodycam footage of officer shooting man in Hartford
2h ago2:50
UnitedHealthcare CEO is killed in a 'targeted' NYC shooting, suspect sought
3h ago0:17
Police: Tree fell on car in Westport; driver hospitalized
4h ago2:40
STORM WATCH: The outlook for December is stormy. Here is an early look
7h ago4:17
Head of Catholic Charities of Fairfield County joins News 12 to talk about their support services
8h ago0:54
Connecticut teen fulfills dream by singing national anthem at Madison Square Garden
9h ago1:35
Office of CT Inspector General releases bodycam footage of officer shooting man in Hartford
2h ago2:50
UnitedHealthcare CEO is killed in a 'targeted' NYC shooting, suspect sought
3h ago0:17
Police: Tree fell on car in Westport; driver hospitalized
4h ago2:40
STORM WATCH: The outlook for December is stormy. Here is an early look
7h ago4:17
Head of Catholic Charities of Fairfield County joins News 12 to talk about their support services
8h ago0:54
Connecticut teen fulfills dream by singing national anthem at Madison Square Garden
9h agoWith the Holiday shopping season in full swing -- the rise of online shopping has contributed to higher return rates.
But retailers are now making it harder to return your items. Last year, customers returned $743 billion worth of merchandise.
Blue Yonder's 2024 report found that 89% of retailers have taken action to restrict return windows, increase fees or restrict return eligibility in the last 12 months.
The international council of shopping centers says the average return rate for online transactions is 15%, three times higher than the 5% rate for in-store purchases.
Many of those online returns are clothes that maybe didn't fit.
In some cases, retailers are telling shoppers to keep their unwanted merch.
A 2023 survey on holiday shopping trends by ReturnPro found that nearly 60% of retailers have keep-it policies for items that aren't financially viable to ship back.
More from News 12
0:30
Big Y: Skimming device attached to terminals in Milford, Stratford
1:58
Better Business Bureau warns shoppers about cyber scams
0:35
Gracie's Kitchens Inc. fruit and vegetable products recalled
1:04
Shoppers fill SoNo Collection for Black Friday shopping deals
1:46
The Cost Of: Price of pies this Thanksgiving
0:46
