BREAKING NEWS

All lanes on I-95 in Norwalk have reopened.

Lawmaker: Survey finds dismal LIRR satisfaction rates

<p>According to Sen. Todd Kaminsky, who created the survey, the results are dismal.</p>

News 12 Staff

Sep 18, 2018, 9:43 AM

Updated 2,056 days ago

Share:

A LIRR satisfaction report was released Tuesday after state lawmakers unveiled a proposal to block planned LIRR fare hikes.
According to state Sen. Todd Kaminsky, who created the survey, the results are dismal.
Nearly 600 commuters were asked about their LIRR experience, and they expressed extreme dissatisfaction with the timeliness, quality and value of the train service.
A total of 318 people said that they were dissatisfied, 109 said that they were moderately satisfied and 48 people said they were satisfied.
The results mark a significant difference from the 77 percent satisfaction rate reported by the LIRR following a poll it conducted.
Sen. Kaminsky describes the current commuter experience as miserable and chaotic, and is demanding that MTA take immediate action before instituting a fare increase.
Kaminsky said the survey was seven to eight questions about satisfaction with LIRR service. The questions were based on timeliness of the LIRR, quality and value of train service.
Only 13 percent of responders said they believed that they got their money's worth. Kaminsky says the survey shows that an overwhelming number of commuters are absolutely not satisfied.
Despite having its worst on-time performance in 19 years, the LIRR has planned a 4 percent fare hike for early next year. On Monday, Republican lawmakers proposed new legislation to stop it.
An MTA spokesperson tells News 12 they are working on infrastructure, which should help with timeliness.
But Kaminsky is calling on the railroad to acknowledge its current state.
“The on-time statistics that the railroad keep are not accurate. They do not reflect what is going on out there, and we have to get rid of the false advertising that things are good,” he says. “We are going to tackle a problem so central to Long Island, we have to come to grips with the nature of the situation. It's simple - it's very bad.”
Regarding the false advertising, Kaminsky was referring to the 77 percent satisfaction rate that the LIRR reported in a poll last year. He said those numbers are absolutely wrong. He also said many people and officials thought that Penn Station was horrible.
News 12 reached out to the LIRR for comment, but has not heard back yet.


More from News 12
5:11
 All I-95 lanes in Norwalk reopen one day after overpass demolition

All I-95 lanes in Norwalk reopen one day after overpass demolition

1:31
Steady rain, cooler feel Sunday in Connecticut; warmer start to workweek

Steady rain, cooler feel Sunday in Connecticut; warmer start to workweek

0:21
Northbound lanes on I-95 in Norwalk back open following massive fire

Northbound lanes on I-95 in Norwalk back open following massive fire

2:06
 New guidance says women need to be screened for breast cancer at 40 or younger

New guidance says women need to be screened for breast cancer at 40 or younger

0:42
Texas, prolific retired Connecticut State Police K-9, dies from illness

Texas, prolific retired Connecticut State Police K-9, dies from illness

0:34
State police: Merging car collided with tanker to cause I-95 overpass fire

State police: Merging car collided with tanker to cause I-95 overpass fire

0:32
Fairfield Avenue overpass damaged by fire fully demolished

Fairfield Avenue overpass damaged by fire fully demolished

1:51
Stamford FD: 67-year-old man found dead inside hoarder house following fire

Stamford FD: 67-year-old man found dead inside hoarder house following fire

0:22
 Officials: 2-car crash in Orange hospitalizes 7

Officials: 2-car crash in Orange hospitalizes 7

0:32
 Police: Contractor failed to complete project and refund Orange homeowners

Police: Contractor failed to complete project and refund Orange homeowners

1:32
Knowing the early warning signs during Stroke Awareness Month

Knowing the early warning signs during Stroke Awareness Month

3:21
Bridge over section of I-95 in process of being demolished due to damage from truck fire

Bridge over section of I-95 in process of being demolished due to damage from truck fire

2:17
Norwalk company's custom truck was key tool to putting out I-95 tanker fire

Norwalk company's custom truck was key tool to putting out I-95 tanker fire

1:33
Norwalk restaurant owners say I-95 closure is severely impacting business

Norwalk restaurant owners say I-95 closure is severely impacting business

2:26
Gov. Lamont declares state of emergency in response to the I-95 tractor-trailer fire

Gov. Lamont declares state of emergency in response to the I-95 tractor-trailer fire

2:06
Merritt Parkway accident causes commute nightmare for some

Merritt Parkway accident causes commute nightmare for some

0:24
First selectwoman of Weston thanked an animal rescue group for helping save a baby owl

First selectwoman of Weston thanked an animal rescue group for helping save a baby owl

Bridgeport police seize an illegal stolen firearm

Bridgeport police seize an illegal stolen firearm

1:19
Man who oversaw cleanup of I-95 Bridgeport crash in 2004 reflects on Norwalk fire

Man who oversaw cleanup of I-95 Bridgeport crash in 2004 reflects on Norwalk fire

10 organizations to donate to in support of the Asian American and Pacific Islander communities

10 organizations to donate to in support of the Asian American and Pacific Islander communities