Homeowners, lawmakers slam Eversource for response to storm

<p>Frustration was growing Monday night throughout western Connecticut for the thousands of people who lost power as a result of Sunday&rsquo;s storm.</p>

News 12 Staff

Oct 30, 2017, 4:59 PM

Updated 2,403 days ago

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Frustration was growing Monday night throughout western Connecticut for the thousands of people who lost power as a result of Sunday's storm.
Residents said they weren't getting a straight answer from Eversource Energy about when the power would be restored.
Several residents on Crossland Place in Norwalk said they'd been getting contradictory information from Eversource.
One Norwalk resident who had her power restored after nearly 20 hours told News 12 she asked for a status report and was told by Eversource that there were no outages in her neighborhood. 
Many people from surrounding cities and towns told News 12 they were told the same thing.
A spokesperson from Eversource did acknowledge that the company was experiencing technical issues with reporting, but told News 12 the problem was resolved in the afternoon.
Residents said they were frustrated with the lack of communication and lack of tangible data. State Sen. Bob Duff also called the company out, saying it failed in its response to this storm.
"There really shouldn't be 12-16 hours past the storm and still not have estimate or restoration, and this is not just here in southwestern Connecticut, this is really all over the state," he says.
Eversource also did not provide News 12 with a specific timeline and added that it may be a multiday event for some customers. It says it is working around the clock, but that residents should prepare accordingly.


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