Retail Experts: Changing customer habits partially responsible for grocery strike

Stop & Shop employees across New England are on strike, and a local business professor says customers are partly to blame.

News 12 Staff

Apr 16, 2019, 9:19 PM

Updated 1,837 days ago

Share:

Stop & Shop employees across New England are on strike, and a local business professor says customers are partly to blame.
The Stop & Shop employees are looking for better wages and health care. Fairfield University business professor Mousumi Godbole says Stop & Shop is fighting for its survival too, and it's all because of the way consumers shop now.
Walmart is now the nation's biggest grocery seller. Amazon already sells groceries online and plans on soon opening more automated stores with almost no employees.
Stop & Shop workers know leaner times are ahead because of online shopping.
"I'd be lying to you if I didn't say, 'Yes, I've shopped on Amazon,'" says Stop & Shop employee Julie Lucas. "But I also want to go into a store. I want to touch something, I want to pick something out."
But the workers have faith online shopping won't completely replace stores.
"Nothing's going to replace the people on the ground, you know what I mean?" says Stop & Shop employee Jay Salamon. "Robots don't have a personality. Robots are not going to make friendship with people. A lot of customers here, they come here to see us."
Tuesday marks the sixth day of the strike.


More from News 12
2:13
‘Ashes and memories—that’s it.’ Brookfield fire victims get up close look at devastation; donation efforts underway

‘Ashes and memories—that’s it.’ Brookfield fire victims get up close look at devastation; donation efforts underway

2:26
Highs in the 60s and 70s this weekend; Showers tomorrow night

Highs in the 60s and 70s this weekend; Showers tomorrow night

0:32
Video released by CSP shows the moment a Connecticut state trooper is struck by a car on I-95 in Bridgeport

Video released by CSP shows the moment a Connecticut state trooper is struck by a car on I-95 in Bridgeport

1:53
Shop Mother’s Day Gifts – Exclusive Offers Up to 75% OFF!

Shop Mother’s Day Gifts – Exclusive Offers Up to 75% OFF!

0:19
Police: Philadelphia man faces charges for a swatting incident in Norwalk

Police: Philadelphia man faces charges for a swatting incident in Norwalk

1:58
New Haven police preparing for Sunday's pro-Palestinian protest on the Green

New Haven police preparing for Sunday's pro-Palestinian protest on the Green

1:37
Guide: How to dispose of prescription medicines in Connecticut, New Jersey and New York

Guide: How to dispose of prescription medicines in Connecticut, New Jersey and New York

1:27
Hot Wheels Monster Trucks will light up Bridgeport this weekend

Hot Wheels Monster Trucks will light up Bridgeport this weekend

0:49
Beardsley Zoo celebrates Arbor Day

Beardsley Zoo celebrates Arbor Day

0:21
Police: Man arrested for attempting to push officer during UConn protest

Police: Man arrested for attempting to push officer during UConn protest

0:40
Stamford Mayor discusses future goals during State of the City address

Stamford Mayor discusses future goals during State of the City address

0:27
Attorney General Tong urges UnitedHealth Group to take action following cyberattack

Attorney General Tong urges UnitedHealth Group to take action following cyberattack

2:13
Star softball pitcher returns to field following cancer treatment

Star softball pitcher returns to field following cancer treatment

0:33
Two East Hartford barbers rescue toddler from running into traffic

Two East Hartford barbers rescue toddler from running into traffic

Patriots select quarterback Drake Maye with No. 3 pick in NFL draft

Patriots select quarterback Drake Maye with No. 3 pick in NFL draft

0:33
Fairfield police: Bridgeport man arrested for car break-ins, possession of firearm

Fairfield police: Bridgeport man arrested for car break-ins, possession of firearm

2:24
Bridgeport officials plan to help residents without heat, hot water at Success Village

Bridgeport officials plan to help residents without heat, hot water at Success Village

0:22
Gov. Lamont says confirms his picks for the State Board of Education

Gov. Lamont says confirms his picks for the State Board of Education

0:30
Police: New London man arrested for Gold Star Bridge crash in 2023

Police: New London man arrested for Gold Star Bridge crash in 2023

2:20
Republicans propose more money for schools, but cuts to immigrant health care

Republicans propose more money for schools, but cuts to immigrant health care